Client Services

Shipping & Returns

Logistics & Peace of Mind

White-Glove Delivery

"We treat every shipment with the same reverence as the earth's rare treasures."

Fully Insured Logistics

Every LUNESTRA shipment is meticulously packaged and fully insured by our specialized luxury logistics partners. Your investment is protected from our vault to your doorstep.

Complimentary Expedited Delivery

We offer worldwide complimentary priority shipping. Each parcel requires a direct adult signature and is tracked in real-time by our dedicated concierge team.

Secure Packaging

Items are presented in a signature LUNESTRA archival box, placed within discreet outer packaging for security and anonymity during transit.

Exquisite Returns

If your selection does not meet your expectations, we offer a 14-day complimentary return period for unworn items in their original condition and packaging.

Delivery Timelines

In-Stock Masterpieces

Shipment is initiated within 2 business days of order confirmation and validation. Expect delivery within 3-5 business days globally.

Bespoke & Customizations

As these pieces are hand-crafted or sized specifically for you, they require 15-20 business days of production before shipment.

Return Process

To initiate a return, please contact our concierge through your member dashboard or via WhatsApp. We will coordinate a secure courier pickup for the insured item. Please note that bespoke creations and items with custom engravings are non-refundable.